Omocom secures your transaction, from start to finish.

Omocom's insurance solutions are specifically tailored for sharing and we protect the goods during the rental period. We also have insurance solutions for purchasing second-hand products, to get more people to consume sustainably and contribute to a more circular economy. Should something happen to the property during the specified insurance period, you report it directly to us at Omocom, we are here for you from start to finish.

COMMON QUESTIONS AND ANSWERS

I have received an email from you with an insurance letter, what is this about?

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If you have received an email from us with a personal insurance letter, it is because you have purchased our insurance through one of our platform partners, for example, Tiptapp, Hygglo, or Qasa. The insurance is only valid during the actual rental- or transport period and is not prolonged. In most cases, our insurances are included for free by you using one of our platform partners, sweet, huh?

How do I report a damage?

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A damage or theft is reported via Omocom's claim form:

https://external.omocom.se/claimsform as soon as possible after the damage has been discovered.

How do I receive compensation?

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Compensation can be made through reparation of the product, replacement of the product (replacement of equivalent property), or in cash.

When do I get paid for my compensation?

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As soon as we have decided on your claim and granted compensation, the payment will be sent to your specified bank account through our payment partner Trustly, who will arrive to you within seconds.

What is classified as a damage?

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Our insurances do not cover normal wear and tear that occurs during usage or property that has broken down due to normal wear and tear during usage. Sometimes it can be difficult to assess whether the damage is granted for compensation, especially if the damage is of a minor nature. Small tears, dents, scratches, and dirt are examples of damages that our insurance does not compensate, even if these occurred during the rental period. Small injuries can often be repaired relatively easily on your own and we are happy to help you with this as we over the years have collected several tricks on how to repair most damage in a simple way and also where to buy the material.  

I have rented a vehicle has stopped, what do I do now?

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If roadside assistance is required you may contact a roadside assistance provider of your own and order salvage ti the nearest workshop. If the rented vehicle’s ordinary insurance has a special agreement with a specific provider on readside assistande, this can be used as a preference. Don't forget to save receipts and invoices for your expenses!

Do you have questions regarding a case or damage? Call us on +46 8 - 520 278 70 or email us at claims@omocom.se and we'll get back to you as soon as possible.

WHAT OUR CUSTOMERS SAY ABOUT US

"You have handled my case in a fantastic way. I have already bought new parts and repaired my tools. Your support was first class. A relief to know that it works so smoothly. Thank you!"

- HENRIK PETTERSSON

REPORT A DAMAGE

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Rented motor vehicles

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Rented stuff

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Bought stuff

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Rented homes

 

How and when we compensate

Omocom's mission is to keep existing resources in use, for as long as possible. People who rent something should be able to do it as many times as possible for as long as possible and therefore we have created insurance that applies when accidents occur. Omocom handles all damages internally and we have experienced administrators who are ready to help. If something has been damaged, we try to repair and restore the property to its original condition and function. If the property is too broken to repair, we will replace it with money instead. Below you can read more about what and how we compensate for various damages.

Total damage

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When a property is so damaged that the actual function is lost to at least 50%, the property is considered totally damaged and is replaced in cash with the items current market value.

Depreciation

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If the damages are limited and the property retains its function but the damages are still more prominent, compensation for a value reduction may be paid. We can estimate that the damages cover a certain percentage of the property and payment is made with the corresponding value in cash.

Normal wear and tear

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Our insurances do not cover normal wear and tear that occurs during usage or property that has broken down due to normal wear and tear during usage. Sometimes it can be difficult to assess whether the damage is granted for compensation, especially if the damage is of a minor nature. Small tears, dents, scratches, and dirt are examples of damages that our insurance does not compensate, even if these occurred during the rental period. Small injuries can often be repaired relatively easily on your own and we are happy to help you with this as we over the years have collected several tricks on how to repair most damage in a simple way and also where to buy the material.  

Workshop and repair

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If major damages have occurred to the property and the assessment is that these can be repaired, provided that the repair price does not exceed the property's current market value, the cost of the repair is reimbursed. You pay the repairer and then send the receipt to us who then pay out to you on the specified bank account. In the case of a larger sum, we can, by agreement with the repairer, take the cost directly with them through an invoice.

Visit our help center for more information or contact us and we'll support you!

9 OUT OF 10 WOULD RENT OUT AGAIN

When damages occur, you and your customers can feel safe with us as an insurance partner. All damages are handled personally by our experienced claims handlers both quickly and with exceptional service. Today, 9/10 of Omocoms customers state that they will continue to rent out their stuff even though they've been damaged and despite the fact that they in some cases didn't receive a payment for the damage.

REVIEW OF CASE

If you are not satisfied with the decision of a specific case, you always have the right to get the case reconsidered either by contacting Omocom to clear up a possible misunderstanding or by writing to our complaint officer Ola Lowden Landström, CEO of Omocom, by reporting the case and asking for a reconsideration.

 

Omocom

Phone: +46 8 520 278 70

E-mail: hello@omocom.se a

Complaints officer: ola@omocom.se

 

General Complaints Board (ARN)

If you have had your case reconsidered and are still not satisfied, you have the opportunity to turn to the General Complaints Board, which hears complaints from private individuals free of charge.

 

ARN's postal address is ARN, Box 174, 101 23 Stockholm

Phone no: 08-508 860 00

Website: www.arn.se

Email: arn@arn.se

 

Konsumenternas Försäkringsbyrå

The Consumers' Insurance Bureau provides private individuals with independent and free guidance on pensions, insurance, and claims settlement, but does not try disputes.

 

Konsumenternas Försäkringsbyrås postal address: Box 24215, 104 51 Stockholm

Phone no: 0200-22 58 00

Website: www.konsumenternasforsakringsbyra.se

Email: via web form.

 

General Court

An insurance dispute can in most cases also be tried by a general court.